All About Symbian Forums

All About Symbian Forums (
-   Nokia Nseries S60 3.2 Phones (Nokia N78, N79, N85, N86 and N96) (
-   -   Product Code & Update Help! (

kr4zyash 06-12-2011 10:45 AM

Product Code & Update Help!
Hi guys, i need some help with my N96 i am currently running software version 11.018 the device has been branded by Telstra and i am unable to update to any newer version which really sucks because the device runs slow and is loaded with Telstra garbage. I have changed the product code using NSS from 0574150 to the code found under the battery which is 0566404 upon doing this i have found that it has not changed anything except the Telstra icon has gone from the menu, all the other Telstra stuff is still on there and when trying to update i get the same old message "No updates available" i have also tried a few other codes that i have found while searching the net for answers but still no luck just the same thing. Can someone please help?? have i missed something?? I am in Australia, below is information from the Device Manager:

Software Version

Software Version Date

Custom Version

Custom Version Date

Language Set

Nokia N96-3


Product Code on the Device

Product Code Under Battery

Any help would be greatly appreciated


N/A 07-12-2011 11:55 AM

The latest for that model (there are three N96 models):

Don't know which product code would apply to get the latest. Make sure you use a product code intended for that particular N96 hardware variant (RM-472 a.k.a. N96-3), and not one of the two others (RM-247 a.k.a original/European N96, RM-297 a.k.a. N96-5).

kr4zyash 08-12-2011 11:01 AM

i have only been using the codes intended for model Nokia N96-3 RM-472 (according to the information i have gathered from other forums and other sources) and from what i have been reading it seems to work for everyone else when they change their product codes, they can update without a hitch.

Nokia N96-3
V 11.018 <----Currently installed of the device

Nokia N96-3
V 30.033 <----What im trying to update to

kr4zyash 09-12-2011 04:00 PM

Wow 200 views and only 1 reply :icon13:

Thank you to the person who did reply, i value your input :)

N/A 10-12-2011 12:54 PM

Still, try to double-check or triple-check that the product code is really valid for the model you have, and that it is a product code for which the newer firmware is available.

Dillerh 12-04-2012 04:04 AM

you'll find there number on microsoft help page, have look a bit. or take it to a local tech, they get lic for many numbers, will cost.

All times are GMT. The time now is 11:59 AM.

Powered by vBulletin® Version 3.8.0
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.