"Labs" implies science. But these are the guys who ruined PC Suite, and can't even run a website properly -
"Our current systems don’t scale. There’s pressing need to a major overhaul to the Beta Labs website and feedback systems."
Nokia needs to hire some real system engineers. Maybe from the "real" Nokia R&D team, not this crummy PR operation.
I think you are being very unfair to beta Labs.
Its worth realising Beta Labs is currently a one man team (actually it may have just gone to two). There's a finite amount that one person can achieve. I think that's the scale issue (i.e. how does one person act as a conduit / respond / direct a flood of feedback). Hire more people and/or improve the system. I suspect Beta Labs, while well regarded, is probably regard as a bit experimental. It certainly is not part of mainstream customer support.
Also Beta Labs is the enabler to release products - any issues you have with the product is feedback that should be directed at the appropriate product team - not Beta Labs itself.
17-04-2008 03:00 PM
krisse
Quote:
But these are the guys who ruined PC Suite
I think PC Suite used to be much, much worse, and has gotten better over time. Maybe it's just me though...
17-04-2008 01:59 PM
Terho
Disaster
"Labs" implies science. But these are the guys who ruined PC Suite, and can't even run a website properly -
"Our current systems don’t scale. There’s pressing need to a major overhaul to the Beta Labs website and feedback systems."
Nokia needs to hire some real system engineers. Maybe from the "real" Nokia R&D team, not this crummy PR operation.
17-04-2008 12:07 PM
Rafe
Congratulations ot Beta Labs - a very welcome addition to the mobile world. Doing a great job on keeping the cutting edge available.
17-04-2008 08:38 AM
kontraband
yup Nokia Labs!
16-04-2008 07:01 PM
Tommi Vilkamo
Appreciated
16-04-2008 01:29 PM
slitchfield
Nokia Beta Labs is 1 today!
As I found out recently when doing my review of Samsung's i550, a lot of the success of S60 and the Nseries in particular is down to the existence of all Nokia's add-on utilities and applications. Many of which came through Nokia Beta Labs - which, Tommi informs us, is 1 today - so Happy Birthday!
Nokia Labs!
