View Full Version : Samsung Email about updating from HH7


srw985
11-10-2008, 07:22 PM
I sent Samsung an email about how we can update. I used the standard form on there website under contact us. If anyone knowsa better address please let me know.

As soon as they reply Ill post it up here for you to see.

srw985
12-10-2008, 10:02 AM
Here is the reply.

Thank you for contacting SamsungElectronics.

In response to your email regarding your I8510, at this stage it is not
possible to update thesoftware of the handset yourself. This may change
in the future and updates would be avalible through our website.
Currently the only way to update the software is by booking the handset
in with one of our authorised engineers, who would also be able to
resolve the issue with the dust under the screen. Please call our
customer care team on 08707267864 quoting your reference number to
discuss this issue further.

------------------------------------------------------------

I hope this hasbeen of some assistance to you. If you do have any
further queries, please do not hesitate to contact us.

Kind Regards
Alistair



So I have learnt absolutely nothing from this email then.

N/A
12-10-2008, 01:23 PM
But it does say clearly: No do-it-yourself firmware upgrades are supported/available, and for that you need to have a Samsung repair center do it (as well as cleaning the dust under the display). It also says do-it-yourself firmware updates might become available some day.

srw985
12-10-2008, 04:44 PM
I already knew that though