Apparently released earlier this month but now available to 27 countries and almost as many languages across Europe (in the wider sense, so includes Russia, for example), Nokia Care is an on-device hub for support queries and resources. Screenshots and link below.
Implemented in Qt, Nokia Care runs rather slowly, pulling content from the Internet in the same manner as Nokia Store and Social, but looks nicely modern - importantly, it's hooked into some phone functions, not least the built-in 'User guide' and 'Sw_update'; main menu shown above, right
The 'Support Search' section is very nicely done, with immediate and relevant search results taken from either a prepared FAQ or, more interestingly, from the Nokia Discussions forum
Links to Nokia online go where you expect, I was interested to check where my local Nokia Care Point is...
Turns out there are two, each around 10 miles away - I've been to 'Town and Country' before and they've been excellent. Note that the map is zoomable, pannable and pinchable, though doesn't seem to use Nokia Maps on the phone - vector maps are downloaded as needed.
A useful on-board resource - hopefully this can be shipped in device firmwares at some point - it might reduce Nokia's ongoing support burden for Symbian OS and its remaining hundreds of millions of users.